Why Customer Service AI Agent ?
Customers expect fast, seamless, and accurate support across multiple touchpoints. ORXTRA's AI-powered Customer Service Agent automates inquiries, issue resolution, and customer engagement, ensuring higher satisfaction and reduced operational costs.
What Customer Service AI Agent Does For You?
Automated Case Resolution & Escalation
AI fully resolves customer case with advanced reasoning and integrations, or in very rare cases escalates customer issues based on urgency, nearly eliminating human agents interference .
AI-Powered 24/7 Virtual Agent
Handle customer queries, complaints, FAQs, order tracking, and troubleshooting instantly, reducing wait times by up to 90%.
Omnichannel Support Across Digital Platforms
Engage customers through WhatsApp, Microsoft Teams, Facebook Messenger, Webchat, IVR, SMS, and email for a consistent experience.
AI-Driven Sentiment Analysis & Smart Ticketing
Automatically detect customer emotions, prioritize critical issues, and route tickets to the right support team if need be.
AI for Knowledge Management & Smart Responses
Enable AI to fetch answers from your knowledge base, systems, and past customer interactions, ensuring accurate, real-time responses.
Continuous Learning & Performance Optimization
AI learns from every interaction, improving accuracy, efficiency, and customer engagement over time.
Watch ORXTRA Customer Service AI Agent In Action
In This Demo
Full Resolution & Automated Troubleshooting
ORXTRA AI Agent automatically extracts scoring criteria,, helps you manage it and scores all proposals automatically in details.
Personalized Connected Experience
ORXTRA AI Agent fully connected with all systems and only has a knowledge-base, like any agent, it autonomously decides based on this user case what to do and keeps engaging to validate to resolve
In This Demo